Terms of Use

This page sets out the terms and conditions that govern your use of Gratowin. It explains the rules we apply, the responsibilities we each hold and how we handle account activity, payments and promotions. By creating an account and using the site you enter into a contract with us and agree to follow these terms and any additional rules shown in the site’s help or promotions sections.

Account responsibilities

You are responsible for all activity under your account. Keep your login details secure and do not share passwords or verification codes. You must provide accurate personal information and notify us promptly of any unauthorised access or changes to your details. We may suspend or close accounts where we suspect fraud, money laundering, bonus abuse, multi-accounting or breach of these terms.

Verification and limits

We require identity and address verification before certain actions, including withdrawals. You must cooperate with any documents we request. You may set personal deposit and play limits via your account, and we may apply our own limits where necessary for risk management or regulatory reasons.

Eligibility requirements

To register you must be at least 18 years old and able to form a binding contract in your country of residence. Residents of jurisdictions where online gambling is prohibited are not permitted to open accounts. Only one account is allowed per person, household, device or payment method unless expressly approved by us.

Acceptable platform use

Use the platform lawfully and responsibly. Do not attempt to manipulate games, use automated bots, share accounts, collude with other players or engage in chargebacks to avoid settled losses. Harassment, abusive language or posting offensive material in chat is not permitted. We will investigate suspicious activity and may take disciplinary action, including forfeiture of wagers and closure of accounts.

General bonus and promotion rules

Promotions are subject to specific terms shown on the promotion page. Bonuses may carry wagering requirements, game contribution rules and maximum bet restrictions while a bonus is active. We reserve the right to withdraw or amend any offer, to refuse bonus funds where we suspect abuse, and to exclude games from bonus play. Check the promotion terms before opting in.

Deposits and withdrawals

We accept a range of payment methods for UK players. Minimum deposits typically start at £10 and minimum withdrawals at £20. Deposits by card and e-wallets are usually instant; bank transfers may take longer. Withdrawals are subject to verification checks and our processing times. We aim to process requests promptly, and additional time may be required where further checks are needed.

Dispute resolution

If you have a complaint contact our support team so we can investigate. Provide relevant information and documents to help us resolve the issue. We will aim to respond and resolve disputes in a timely manner. Where an internal resolution is not possible we will explain available next steps in accordance with applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on site or by email. Continued use of your account after notification constitutes acceptance of the updated terms, so check this page regularly. If you do not accept an update please stop using the service and contact support.