Gratowin Casino Responsible Gambling

At Gratowin we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and under control. That means providing practical tools, clear information and easy access to support so you can manage your account and your spending with confidence.

Player protection principles

We follow a simple approach: prevent harm, promote informed choices and respond quickly when help is needed. We monitor accounts for signs of risky play and offer tailored interventions where appropriate. Our staff are trained to treat all concerns with discretion and respect.

Activity-control tools

You can manage your activity directly from your account. Our tools are designed to be simple and immediate so you can take action whenever you need to.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Limits can be increased or reduced, but increases may be subject to a cooling-off period to prevent impulsive changes.

Loss limits and wager controls

Loss limits let you cap net losses over a chosen period, and wager controls restrict the maximum stake you can place per bet or spin. These tools help keep play within a budget you are comfortable with.

Time limits and session reminders

Use reality checks to get regular on-screen reminders of how long you have been playing and your net position for the session. You can also set automatic session time limits and take short account breaks at any time.

Self-exclusion and longer breaks

If you need to stop playing for a longer period you can self-exclude from your account. Self-exclusion options include temporary breaks and longer-term exclusions. During self-exclusion your account will be closed or suspended and promotional contact paused. To self-exclude, use the responsible gambling area in your account or contact our support team via live chat.

Recognising signs of problematic behaviour

Look out for changes such as: spending more than intended, chasing losses, neglecting other responsibilities, hiding gambling activity, or feeling distressed by play. If you or someone close to you notices these signs, act early and make use of the available tools.

Practical tips for staying in control

Keep gambling as entertainment only. Set limits before you start, use reality checks, stick to your budget, avoid gambling under the influence, and do not use gambling to solve financial problems. Ask for a break if you feel your play is becoming risky.

Professional help and support organisations

If you need extra support, there are specialist organisations in the UK that can help. We provide links to GamCare and GambleAware and recommend speaking to a trained adviser for confidential guidance. If you prefer immediate support, contact your local health services or a national helpline for advice.

If you want help setting limits or have any concerns about your account, contact our support team via live chat and we will assist you promptly and confidentially.