Privacy Statement

This Privacy Policy explains how Gratowin collects, uses and protects the personal information you provide when you create an account, play games or use our site. We take your privacy seriously and describe below the types of data we process, why we process it and the controls you have over your information.

Types of data we collect

Personal data

When you register or verify your account we collect personal details such as your name, date of birth, residential address, email address and telephone number. We also collect identity documents where required for verification and anti-money-laundering checks.

Technical data

We automatically collect technical information about your device and connection, including IP address, device identifiers, browser type, operating system, pages viewed and referral data. This helps us maintain security and ensure the site works on your device.

Transactional data

We record deposit and withdrawal history, bets, wins and losses, payment method details and any communications with our support team. Transactional records are used for account management, payments and fraud prevention.

How we use your information

We use your data to operate and improve our services, to process payments, to verify identity, to comply with legal and regulatory obligations, and to prevent fraud and money laundering. With your consent we may use contact details to send service messages or promotional offers. We aim to limit processing to what is necessary for these purposes.

Data protection and storage

We store personal information on secure systems and use technical and organisational measures to protect it, including encryption and access controls. Only authorised staff and third-party service providers with appropriate safeguards have access to personal data. We retain information for as long as needed to provide services, to comply with legal obligations and to resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to support site functionality, remember preferences and analyse usage. Some cookies are essential for the site to function, while others help us understand performance or provide personalised content. You can manage or block cookies through your browser settings, although this may affect site functionality. We also use third-party analytics and advertising partners who may set cookies when you visit.

Your rights

You have rights to access the personal data we hold about you, to request correction of inaccurate information, to ask for deletion in certain circumstances and to object to or restrict processing. You may also ask for a copy of your data in a structured, machine-readable format where applicable. You can withdraw consent to marketing at any time.

Access, correction and deletion

To exercise your rights or to request access, correction or deletion, contact our privacy team at [email protected]. We will respond to valid requests in line with applicable data protection rules and may need to verify your identity before actioning requests.

Information sharing and third parties

We share data with trusted third-party service providers such as payment processors, identity verification and fraud prevention services, game and platform providers and analytics partners. We may also disclose information to comply with the law or to protect our rights. Transfers outside the UK or EEA may occur and will be subject to appropriate safeguards.

Privacy policy updates

We may update this policy from time to time. Any significant changes will be posted on this page and, where required, notified to you. Please check this policy regularly for the latest information on our privacy practices.